Delivery & Returns

We want shopping with Top Perfumes to be simple, from placing your order to receiving it. Here is what you can expect from our delivery and returns service.

UK delivery — £3.99 per order

Postage: £3.99 per order.
Service: Royal Mail Tracked 48.
Delivery area: nationwide within the United Kingdom only. We do not currently offer international delivery.

Same-day dispatch before 2pm

Orders placed and paid for before 2pm UK time on a working day are dispatched the same day. Orders received after 2pm, at weekends or on bank holidays are dispatched on the next working day. Working days are Monday to Friday, excluding bank holidays.

Tracked 48 is a delivery service, not a guarantee that your order will arrive within 48 hours. Please allow for weekends, bank holidays and any Royal Mail delays.

Changed your mind? Let us know within 14 days

You can cancel your online order without giving a reason by telling us within 14 days after delivery. Once you have told us, you have a further 14 days to send the items back.

Please return items unused, with their original packaging and any included accessories wherever possible. You may inspect goods as you would in a shop. We may reduce the refund to reflect a loss in value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning. Missing original packaging alone does not automatically remove your cancellation rights.

Sealed goods that are unsuitable for return for genuine health protection or hygiene reasons cannot be returned for a change of mind once their seal has been broken. This exception applies only where legally applicable and does not affect your rights if goods are faulty or not as described.

You pay the return postage for change-of-mind returns. Please package items securely and keep proof of posting.

Faulty, damaged or incorrect items

If an item arrives faulty, damaged or incorrect, please contact us with your order number and a description of the problem. Photos are helpful where possible. We will help arrange a refund or another appropriate remedy.

For faulty or misdescribed goods, you normally have a 30-day right to reject them for a refund, and you may have further rights after this period. We cover reasonable return postage for faulty, damaged or incorrect items. The unused-condition and original-packaging requests above do not restrict these rights.

Order not delivered?

If your order has not arrived, please contact us with your order number. We will investigate with Royal Mail and arrange a refund or replacement where appropriate. You do not need to pursue the courier yourself.

How to return an item

Use our contact page to tell us your order number and which items you wish to return. We will provide the return address and instructions. You do not need to wait for approval to exercise your statutory cancellation rights.

Receiving your refund

For a change-of-mind cancellation, we refund within 14 days of receiving the returned goods or evidence that you sent them back, whichever is earlier. Refunds are made to the original payment method, without a refund-processing fee. If you cancel the whole order, we also refund the standard outbound delivery charge.

For faulty goods, any agreed refund is made without undue delay and within 14 days of our agreement that you are entitled to it. This policy does not limit your statutory consumer rights.