Refund policy

We offer a 14-day return period. You must contact us within 14 days of receiving your order to request a return. After notifying us, you have a further 14 days to send the item back.

To qualify for a return, the item must be unused, unopened and in its original packaging, with proof of purchase. Please contact info@top-perfumes.co.uk before returning anything. If your return is accepted, we will provide the return instructions and return address. Items sent without prior authorisation may not be accepted.

Change-of-mind return postage is paid by the customer. We recommend using a tracked service, as the customer remains responsible for the parcel until it reaches us.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. If an item is damaged, faulty or incorrect, contact us promptly with your order number and clear photographs. If the problem is confirmed, we will arrange an appropriate replacement, refund or return at no additional cost to you.

Exceptions

For hygiene and safety reasons, opened or used cosmetics, personal-care products and other sealed goods may not be returnable once their seal has been broken, where permitted by law. This does not affect your rights if an item is faulty, damaged or incorrectly supplied.

Refunds

We will inspect your return and notify you of the outcome. Approved refunds will be made to the original payment method. Please allow up to 10 business days after approval for the refund to appear, depending on your bank or payment provider.

If your order has not arrived, please contact info@top-perfumes.co.uk so we can investigate the delivery and arrange the appropriate resolution.

Your statutory rights are not affected.